{"id":7647,"date":"2024-01-03T11:45:28","date_gmt":"2024-01-03T11:45:28","guid":{"rendered":"https:\/\/eic.co.uk\/?page_id=7647"},"modified":"2024-02-06T13:43:16","modified_gmt":"2024-02-06T13:43:16","slug":"eic-complaints","status":"publish","type":"page","link":"https:\/\/eic.co.uk\/eic-complaints\/","title":{"rendered":"Complaintspage"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7647\" class=\"elementor elementor-7647\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e80c02d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e80c02d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-cf21767\" data-id=\"cf21767\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-35a0f5f\" data-id=\"35a0f5f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9c3794 elementor-widget elementor-widget-heading\" data-id=\"e9c3794\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">COMPLAINTS<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f60648c elementor-widget elementor-widget-button\" data-id=\"f60648c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact-eic\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-f5589c6 elementor-hidden-mobile\" data-id=\"f5589c6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e290d6 elementor-widget__width-initial e-transform e-transform elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"9e290d6\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:232,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-44,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.1999999999999999555910790149937383830547332763671875,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"597\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1024x815.png\" class=\"attachment-large size-large wp-image-5267 lazyload\" alt=\"\" data-srcset=\"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1024x815.png 1024w, https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-300x239.png 300w, https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-768x612.png 768w, https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1536x1223.png 1536w, https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8.png 1910w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><noscript><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"597\" src=\"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1024x815.png\" class=\"attachment-large size-large wp-image-5267 lazyload\" alt=\"\" srcset=\"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1024x815.png 1024w, https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-300x239.png 300w, https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-768x612.png 768w, https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1536x1223.png 1536w, https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8.png 1910w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-86aded5\" data-id=\"86aded5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6d8db5 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f6d8db5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c8b4bc5\" data-id=\"c8b4bc5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bff96ce\" data-id=\"bff96ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f25817e elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f25817e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Complaints Handling Procedure<\/strong><\/p><p>We are committed to providing the highest quality services to our customers. If you\u2019re not happy with our service, we will ensure that you can raise concerns or make a complaint and that those concerns or complaints are fully investigated.<\/p><p>This procedure outlines our commitment to dealing with complaints and provides information about how we manage, respond to and learn from any complaints we receive about our service.<br \/><br \/><\/p><p><strong>What you can expect from us<\/strong><\/p><p>We will treat complaints seriously and ensure that complaints, concerns, and issues raised by customers are properly investigated in an unbiased, transparent, timely, and appropriate manner.<\/p><p>We are committed to ensuring that:<\/p><ul><li>you are aware of our complaint handling procedure &amp; understand how you can make a complaint;<\/li><li>you will be treated with courtesy and respect;<\/li><li>your complaint will be dealt with seriously;<\/li><li>we respond to complaints and concerns within appropriate timeframes;<\/li><li>we keep you up to date with the progress of your complaint;<\/li><li>your concerns will be investigated &amp; you will be informed of the outcome of any investigation;<\/li><li>we provide a level of detail appropriate to the seriousness of the complaint;<\/li><li>we keep clear and accurate records of complaints, including when the complaint was received;<\/li><li>we provide opportunities for you to offer feedback on the quality of service provided;<\/li><li>we identify the causes of complaints and to take action to prevent recurrences;<\/li><li>we learn from complaints and feedback received.<br \/><br \/><\/li><\/ul><p><strong>Definition of a complaint or concern<\/strong><\/p><p>A complaint or concern is an expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.<br \/><br \/><\/p><p><strong>How to complain<\/strong><\/p><p>Anyone can make a complaint, either verbally or in writing, by phone, in person, by email or via our website. A complaint can be made:<\/p><p><strong>By telephone:<\/strong> 01527 511700<\/p><p><strong>By email:<\/strong> complaints@eic.co.uk<\/p><p><strong>By post:<\/strong> 7-9 Stafford Road, Wallington, SM6 9AN<br \/><br \/><\/p><p><strong>Our complaint handling process<\/strong><\/p><p>We aim to resolve queries to your satisfaction wherever possible. Where this isn\u2019t possible, we will provide you with a clear response to each of your points of complaint. We will always try to respond as quickly as we can.<\/p><p>Our complaints handling process has three stages. Most complaints will be resolved at stage one. If you aren\u2019t happy that the action we\u2019ve taken has resolved things for you, however, then you can ask us to investigate your complaint. Alternatively, if your complaint is complex enough to require an investigation, we will put the complaint straight to stage two.<\/p><p><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9129d6 eael-table-align-center eael-dt-th-align-left elementor-widget elementor-widget-eael-data-table\" data-id=\"d9129d6\" data-element_type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-d9129d6.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-d9129d6.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"d9129d6\" id=\"eael-data-table-wrapper-d9129d6\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-d9129d6\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\"\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\"><\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Stage 1  <br>First response<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Stage 2  <br>Investigation<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Stage 3  <br>Independent External Review<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a ><b>What you can expect<\/b><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a >Our first priority will be to put things right and we aim to resolve most complaints or issues in this way.\n\nYour complaint will be addressed by your first point of contact or alternatively referred to the appropriate manager for a first response.\n\nWe will provide a response by telephone or in writing via email or letter.\n\nYou can expect an apology, explanation or other action to put the matter right.\n\nWe will inform you how to escalate your complaint to Stage 2, should you be unhappy with the outcome.<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a >If you are not happy with the initial response, if you would prefer not to speak with our customer support team or where the complaint is more complex, your issue will be escalated to our Head of Business Standards, Kristy Davies.\n\nWe will contact you to clarify the points of the complaint and outcome sought. Where these are already clear, we will confirm them in the acknowledgement.\n\nWe will provide a written response to your complaint or concern.\n\nIf we are unable to reach a mutually agreeable solution or should we be unable to resolve your issue within 8 weeks, we will inform you how to escalate your complaint to Stage 3.<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a >If you are not satisfied with the Stage 2 response or your complaint is not resolved within 8 weeks, you can raise your complaint with an independent third party or the Energy Ombudsman.<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a ><b>Timescales<\/b><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a >Your complaint will be acknowledged within 2 working days.\n\nYour complaint will be resolved or a response will be provided within five working days or less (unless there are exceptional circumstances).\n\nIf a first response will take longer than 5 days we will let you know and keep you updated on our progress.<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a >Your complaint will be acknowledged within 2 working days.\n\nYour complaint will be resolved or a definitive response will be provided within 20 working days following a thorough investigation of the points raised.\n\nIf an investigation will take longer than 20 days, we will let you know and keep you updated on our progress.<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a >The Energy Ombudsman\u2019s process can be found here; https:\/\/www.energyombudsman.org\/how-we-can-help<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2508f3c elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2508f3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>MICROBUSINESS<\/strong><\/p>\n<p>If 8 weeks have passed since you first made the complaint or if we have reached the end of the complaint process and have been unable to mutually agree a resolution (known as \u201cdeadlock\u201d), you have the right to access the Alternative Dispute Resolutions Scheme by raising the dispute with Ombudsman Services. In both instances we will inform you of your rights to access the scheme.<\/p>\n<p>Ombudsman Services provide an independent and impartial Alternative Dispute Resolution service that is free for customers to use. They\u2019ll ask you to provide all of the details of your complaint and any supporting information you can, before asking us for the same. They then consider all of the information to reach a conclusion on how to resolve your case.<\/p>\n<p>Resolutions can include: an apology; an explanation of what went wrong; a practical action to be taken to correct the problem; and\/or a financial award. You can choose to reject their resolution, but if you accept it, we have to act, and resolve the dispute in the way they propose.<br><br><\/p>\n<p><u>You may contact the Ombudsman in any of the following ways:<\/u><\/p>\n<p><strong>Ombudsman Contact Details<\/strong><\/p>\n<p>Website: https:\/\/www.energyombudsman.org\/<\/p>\n<p>Phone: 0330 440 1624<\/p>\n<p>Email: <a href=\"mailto:enquiry@energyombudsman.org\">enquiry@energyombudsman.org<\/a><\/p>\n<p>Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF<br><br><\/p>\n<p><strong>Further Advice<\/strong><\/p>\n<p>For free, impartial advice relating to your business\u2019 energy supply you can contact Citizens Advice consumer helpline on 0808 223 1133 or by visiting their website: <a href=\"https:\/\/www.citizensadvice.org.uk\/consumer\">https:\/\/www.citizensadvice.org.uk\/consumer<\/a><br><br><\/p>\n<p><strong>Confidentiality and data protection<\/strong><\/p>\n<p>We will comply with all applicable legislation when managing your complaint. This includes maintaining your confidentiality and confidentiality in relation to all information relating to the complaint and any third parties that are involved.<\/p>\n<p>This should not prevent us from being open and transparent, as far as possible, in how we handle complaints. This includes sharing as much information with the complainant (and where appropriate, any affected staff member) as we can. When sharing information we should be clear about why the information is being shared and our expectations on how the recipient will use the information.<br><br><\/p>\n<p><strong>Quality Assurance &amp; Continual Improvement<\/strong><\/p>\n<p>We value your feedback and will use complaints and feedback to improve our service and processes. Our complaints procedure helps us to build positive relationships with customers and rebuild trust when things go wrong.<\/p>\n<p>As part of our Quality Management system any complaints raised will be managed via our Corrective Actions procedures. We will monitor both the effectiveness of the complaints process, and how complaints information is being used to improve the services offered.<\/p>\n<p>Compliance with this procedure is monitored by the Head of Business Standards and Performance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-48aecc9\" data-id=\"48aecc9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a03302e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a03302e\" data-element_type=\"section\" id=\"free-consultation\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7ef168\" data-id=\"c7ef168\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f0c14e6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f0c14e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1724424\" data-id=\"1724424\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41621b4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"41621b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">BOOK YOUR FREE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbc75b5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fbc75b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONSULTATION<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0358257 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0358257\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Our strengths:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfec4e4 elementor-align-left elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"dfec4e4\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Our dedicated energy buying team constantly keeps an eye on the markets, aiming to secure the best price at the ideal time and duration<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We thoroughly analyse your business\u2019s energy consumption data to ensure that we deliver a tailored energy to precisely match your unique needs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9ce2ac8\" data-id=\"9ce2ac8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02d7688 elementor-widget__width-initial contactform elementor-hidden-mobile elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"02d7688\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"7647\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"02d7688\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"EIC Partnership\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"FULL NAME\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"TELEPHONE\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-check elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[check]\" id=\"form-field-check\" class=\"elementor-field elementor-size-lg  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-check\"><span style=color:#6FFFE9;font-size:26px;>Opt-in<\/span><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-xl\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SUBMIT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b12419 elementor-align-left elementor-widget__width-initial elementor-hidden-mobile elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2b12419\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><p style=\" font-size:25px;color:white; opacity:0.5; line-height:1.3\">Opt-in to marketing communications.<br>You can unsubscribe from these communications at any time. For more information on how we use your data, please review our Privacy Policy.  <br><br>By clicking submit below, you consent to allow EIC to store and process the personal information submitted above to provide you the content requested.<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe972bd elementor-widget__width-initial contactform elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-laptop elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"fe972bd\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"7647\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"fe972bd\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"EIC Partnership\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-xl  elementor-field-textual\" placeholder=\"FULL NAME\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-xl  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field elementor-size-xl  elementor-field-textual\" placeholder=\"TELEPHONE\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-check elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[check]\" id=\"form-field-check\" class=\"elementor-field elementor-size-xl  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-check\">Opt-in<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_a3f4d86 elementor-col-100\">\n\t\t\t\t\t<p style=\" color:white; opacity:0.5; line-height:1.3\">Opt-in to marketing communications.<br>You can unsubscribe from these\ncommunications at any time. For more\ninformation on how we use your data, please\nreview our Privacy Policy.\n\n<br><br>By clicking submit below, you consent to allow\nEIC to store and process the personal\ninformation submitted above to provide you\nthe content requested.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-xl\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SUBMIT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COMPLAINTS Contact Us Complaints Handling Procedure We are committed to providing the highest quality services to our customers. If you\u2019re not happy with our service, we will ensure that you can raise concerns or make a complaint and that those concerns or complaints are fully investigated. This procedure outlines our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-pagebuilder-full-width.php","meta":{"inline_featured_image":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-7647","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaintspage - EIC Partnership<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eic.co.uk\/eic-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaintspage - EIC Partnership\" \/>\n<meta property=\"og:description\" content=\"COMPLAINTS Contact Us Complaints Handling Procedure We are committed to providing the highest quality services to our customers. If you\u2019re not happy with our service, we will ensure that you can raise concerns or make a complaint and that those concerns or complaints are fully investigated. This procedure outlines our [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eic.co.uk\/eic-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"EIC Partnership\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-06T13:43:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1024x815.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eic.co.uk\/eic-complaints\/\",\"url\":\"https:\/\/eic.co.uk\/eic-complaints\/\",\"name\":\"Complaintspage - EIC Partnership\",\"isPartOf\":{\"@id\":\"https:\/\/eic.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/eic.co.uk\/eic-complaints\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/eic.co.uk\/eic-complaints\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1024x815.png\",\"datePublished\":\"2024-01-03T11:45:28+00:00\",\"dateModified\":\"2024-02-06T13:43:16+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/eic.co.uk\/eic-complaints\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/eic.co.uk\/eic-complaints\/#primaryimage\",\"url\":\"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8.png\",\"contentUrl\":\"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8.png\",\"width\":1910,\"height\":1521},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/eic.co.uk\/#website\",\"url\":\"https:\/\/eic.co.uk\/\",\"name\":\"EIC Partnership\",\"description\":\"Business Energy Consultants\",\"publisher\":{\"@id\":\"https:\/\/eic.co.uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/eic.co.uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/eic.co.uk\/#organization\",\"name\":\"EIC Partnership\",\"url\":\"https:\/\/eic.co.uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/eic.co.uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/eic.co.uk\/wp-content\/uploads\/2024\/01\/Group-1696.png\",\"contentUrl\":\"https:\/\/eic.co.uk\/wp-content\/uploads\/2024\/01\/Group-1696.png\",\"width\":1794,\"height\":952,\"caption\":\"EIC Partnership\"},\"image\":{\"@id\":\"https:\/\/eic.co.uk\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaintspage - EIC Partnership","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/eic.co.uk\/eic-complaints\/","og_locale":"en_US","og_type":"article","og_title":"Complaintspage - EIC Partnership","og_description":"COMPLAINTS Contact Us Complaints Handling Procedure We are committed to providing the highest quality services to our customers. If you\u2019re not happy with our service, we will ensure that you can raise concerns or make a complaint and that those concerns or complaints are fully investigated. This procedure outlines our [&hellip;]","og_url":"https:\/\/eic.co.uk\/eic-complaints\/","og_site_name":"EIC Partnership","article_modified_time":"2024-02-06T13:43:16+00:00","og_image":[{"url":"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1024x815.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/eic.co.uk\/eic-complaints\/","url":"https:\/\/eic.co.uk\/eic-complaints\/","name":"Complaintspage - EIC Partnership","isPartOf":{"@id":"https:\/\/eic.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/eic.co.uk\/eic-complaints\/#primaryimage"},"image":{"@id":"https:\/\/eic.co.uk\/eic-complaints\/#primaryimage"},"thumbnailUrl":"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8-1024x815.png","datePublished":"2024-01-03T11:45:28+00:00","dateModified":"2024-02-06T13:43:16+00:00","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/eic.co.uk\/eic-complaints\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/eic.co.uk\/eic-complaints\/#primaryimage","url":"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8.png","contentUrl":"https:\/\/eic.co.uk\/wp-content\/uploads\/2023\/11\/Asset-31@4x-8.png","width":1910,"height":1521},{"@type":"WebSite","@id":"https:\/\/eic.co.uk\/#website","url":"https:\/\/eic.co.uk\/","name":"EIC Partnership","description":"Business Energy Consultants","publisher":{"@id":"https:\/\/eic.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/eic.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/eic.co.uk\/#organization","name":"EIC Partnership","url":"https:\/\/eic.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/eic.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/eic.co.uk\/wp-content\/uploads\/2024\/01\/Group-1696.png","contentUrl":"https:\/\/eic.co.uk\/wp-content\/uploads\/2024\/01\/Group-1696.png","width":1794,"height":952,"caption":"EIC Partnership"},"image":{"@id":"https:\/\/eic.co.uk\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/eic.co.uk\/wp-json\/wp\/v2\/pages\/7647"}],"collection":[{"href":"https:\/\/eic.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eic.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eic.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eic.co.uk\/wp-json\/wp\/v2\/comments?post=7647"}],"version-history":[{"count":19,"href":"https:\/\/eic.co.uk\/wp-json\/wp\/v2\/pages\/7647\/revisions"}],"predecessor-version":[{"id":9121,"href":"https:\/\/eic.co.uk\/wp-json\/wp\/v2\/pages\/7647\/revisions\/9121"}],"wp:attachment":[{"href":"https:\/\/eic.co.uk\/wp-json\/wp\/v2\/media?parent=7647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}